1. Information We Collect

We collect information directly from you when you interact with our Site, as well as automatically when you navigate through our services.

A. Information You Voluntarily Provide

When you utilize our online services—such as submitting rate requests, scheduling Tioga appointments, requesting TWIC escorts, purchasing safety gear, or contacting us—we may collect personal and business information including, but not limited to:

• Contact Information: Full name, business email address, phone number, and physical mailing address.
• Commercial & Operational Details: Company name, job title, bill-of-lading numbers, cargo details, rate inquiry specifications, or terminal appointment scheduling details.
• Identification Data: Transportation Worker Identification Credential (TWIC) information or driver credentials when scheduling escort or pickup appointments.

B. Information Collected Automatically

When you visit our Site, our web servers may automatically record standard browser and device data, including:

• Your IP address, browser type, operating system, and language preferences.
• Referral URLs, pages visited, time spent on pages, and dates/times of access.
• Log files and general usage data to monitor site performance and security.

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide and maintain website functionality, remember user preferences, and support certain features of the website.

Essential Cookies

We may use essential cookies that are necessary for the operation and security of the website. These cookies do not exist for advertising or behavioral tracking purposes.

For example, our ASP.NET-based application may use an ASP.NET_SessionId session cookie to maintain a user's session while navigating the website and using interactive forms.

These cookies are generally necessary for the website to function and cannot be disabled through our cookie preference mechanism without affecting website functionality.

Google Translate

Certain pages of our website may provide Google Translate functionality to allow visitors to translate page content into another language.

When you choose to use the translation feature, the website loads Google Translate resources provided by Google. Google may process information associated with your browser and device and may set or read cookies or similar technologies in connection with its services.

Google may receive information such as the URL of the page using the Google service, and technical information such as IP address and browser information. Google describes its use of cookies and information from third-party websites in its privacy documentation.

For more information, please review Google's Privacy Policy and information about how Google uses cookies.

Google Privacy Policy: https://policies.google.com/privacy

Google information about cookies: https://policies.google.com/technologies/cookies

Where technically implemented, Google Translate resources are loaded only after you choose to use the translation feature.

Payment Processing

Certain pages of our website allow you to make payments using Slim CD, Inc. ("SlimCD"), our third-party payment processing provider.

Payment transactions are processed using SlimCD's payment processing services. Payment information submitted through the payment functionality may be transmitted directly to SlimCD for processing.

We do not use payment information for advertising or behavioral tracking purposes.

SlimCD processes payment information in accordance with its own privacy and security practices. For more information about SlimCD's privacy practices, please refer to SlimCD's Privacy Policy.

Third-Party Services

Our website may contain or use functionality provided by third-party service providers. When you interact with such functionality, the applicable third party may process technical information, including information about your browser, device, IP address, or interaction with the service, as described in that provider's privacy policy.

We do not use third-party cookies for advertising or behavioral profiling unless specifically disclosed in this Privacy Policy.

3. How We Use Your Information

DRS uses the information collected for legitimate business purposes, including:

• Processing and responding to rate requests, scheduling appointments, and providing terminal services.
• Verifying TWIC credentials and managing security and access at our port terminal facilities.
• Communicating with you regarding administrative notices, operational updates, or customer service inquiries.
• Maintaining, securing, and improving the operational functionality of our website.
• Complying with applicable maritime regulations, port authority requirements, legal processes, and safety protocols.

4. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only under the following circumstances:

• Service Providers & Operational Partners: With trusted third-party vendors, IT providers, or terminal logistics partners who assist us in operating our Site and servicing port operations, subject to strict confidentiality duties.
• Legal and Regulatory Compliance: When required by law, subpoena, court order, or governmental authorities (such as the U.S. Coast Guard, TSA, or U.S. Customs and Border Protection) to maintain port security or comply with legal requirements.
• Business Transfers: In connection with any merger, sale of corporate assets, financing, or acquisition of all or a portion of our business.

5. Data Security

We implement appropriate technical, administrative, and physical security controls designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Retention of Personal Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal and auditing obligations, resolve disputes, and enforce our operational agreements.

7. Third-Party Links

Our Site may contain links to external third-party websites (such as port authority portals, maritime trade associations, or government agencies like the TSA). DRS is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review the privacy policies of any third-party site you visit.

8. Children's Privacy

Our Site and services are intended exclusively for commercial users and working logistics professionals. We do not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Privacy Policy

DRS reserves the right to update or modify this Privacy Policy at any time. When updates are made, we will revise the "Effective Date" at the top of this page. Your continued use of the Site after any changes signifies your acceptance of the updated policy.

10. Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy or our data practices, please contact us at:

Delaware River Stevedores, Inc.
Attention: Administrative Director
2 International Plaza, Suite 635
Philadelphia, PA 19113
Phone: (215) 440-4100
Website: www.d-r-s.com